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KitchenAid Product Help

Mullion or Center Rail


Possible Solutions

Are the controls set correctly?

Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent exterior moisture. The Energy Saver Feature controls a heater that helps to reduce moisture on the vertical hinged seal.

To operate this feature, follow these instruction: 

  • Press the control to "On" to save energy when the environment is less humid. 
  • Press the control to "Off" when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.


CLICK HERE for more information on setting the controls


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.



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