If "Door" or "Open/Close" is appearing on the microwave display, there are things you can do to troubleshoot. If a message about the door appears in the display, the door has been closed for 5 minutes or more without the microwave oven being started.This occurs to avoid unintended starting of the microwave oven. Open and close the door, then start the cycle.
CLICK HERE for additional information
Is the door latch/lock blocked?
Ensure the door latch is not blocked. Below are some common items that may prevent the microwave from closing or opening:
- Packing and/or shipping material
- Dish or bakeware. Ensure the dish is the correct size for the microwave, an oversized plate will prevent the door from closing.
- Check that the cooking rack (if equipped) is not out of position and not allowing the door to close.
Is the microwave on a level surface?
Place the microwave oven on a flat and level counter, table, shelf, or cart, that will not block the opening or closing of the microwave oven door
Does the door contact area need to be cleaned?
- Check to make sure there is no soil build up on the door contact area
CLICK HERE to watch a video on cleaning
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.