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KitchenAid Product Help

C81 or C83


Possible Solutions

Turn all surface controls to OFF.

The Cooktop has overheated.

Verify nothing is limiting the airflow to the bottom of the cooktop.

If the Cooktop is not installed above an oven open the cabinet doors and check for items that may be restricting airflow to the bottom of the Cooktop.  Move any items away from bottom of Cooktop.

Turn off oven if it is operating.

  • The surface cooking area has overheated and the automatic shutoff was activated. 
  • Wait 5 minutes, for it to cool down, then turn the cooktop back on.
  • Verify cooktop operation.

Reset power to the product:

  • Power unit down by turning off the circuit breaker(s) for one (1) minute.
  • Power unit up by turning on the circuit breaker(s).
  • Monitor the cooktop for one (1) minute to ensure the error code does not display again.
  • Verify cooktop operation.


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.


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