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KitchenAid Product Help


Possible Solutions

Has the circuit breaker tripped or a fuse blown?

Check the main power supply to verify that the circuit breaker(s) or fuse(s) is operational.

Are the elements fully inserted?

The coil elements need to be inserted properly, in order for the cooktop to work correctly.

CLICK HERE for more information on how to insert the coil element properly.

Was the correct element and desired temperature set correctly?

Refer to the Use & Care guide for control operation instructions.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Have you reset the power?

If the above troubleshooting is not successful, try resetting the cooktop.

  1. Power cooktop down by turning off the circuit breaker(s) for one (1) minute.
  2. Power cooktop up by turning on the circuit breaker(s) or replacing the fuse(s).
  3. Verify the cooktop operates.


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.


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