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KitchenAid Product Help

Rocks, Moves when Door Opened

Possible Solutions

Are the leveling feet in the correct position? 

If your refrigerator moves or slides out of position when you open the doors, your refrigerator may need to be leveled, adjusted or locked into place.  Instructions will vary based on model number so we recommend referring to your Use and Care Guide or Installation Instructions for specific information on your model. 

CLICK HERE for additional information 

Is the floor level? 

Check to make sure the floor under the refrigerator is level.  If the floor is not level shims may need to be used to properly level the refrigerator.

CLICK HERE for additional information on leveling 

 

Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.

 

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