Does the ice maker need to be cleaned?
The ice-making system and the air-cooled condenser need to be cleaned regularly for the ice maker to operate at peak efficiency and to avoid premature failure of system components. It is recommended that you clean the ice Maker when the "Cleaning Needed" or "Cleaning Cycle" button is illuminated , after 9 months or if ice production has decreased significantly.
CLICK HERE for more information on why it is important to clean the ice maker
Is the room temperature hotter than normal?
If the room's temperatures exceeds more than 90oF (32oC) will typically reduce ice production and can also cause the ice to begin to melt and clump together.
Is the condenser dirty?
A dirty or clogged condenser can cause the following issues:
- Obstructs proper airflow
- Reduces ice making capacity to little or no ice production
- Causes higher-than-recommended operating temperatures which may lead to component failure
The ice making system and the air cooled condenser need to be cleaned regularly for the ice maker to operate at peak efficiency and to avoid premature failure of system components.
CLICK HERE for more information on how to clean the condenser
Does the water filter need to be changed?
We recommend replacing the water filter every 9 months or when the ice making rate starts to decrease. The "Replace Filter" light only comes on after 9 months or 2000 gallons of water use. Customers with very hard water may need to replace their filter before these counts are reached.
CLICK HERE for more information on how to properly install the water filter
Still need help? Call or schedule service.
You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.