Skip to main content
KitchenAid Product Help


Possible Solutions

Is the base grill blocked?

For best performance, do not install the refrigerator behind a cabinet door or block the base grille. Blocking the base grill will prevent proper air flow and could cause the refrigerator not to cool properly.


Has a large amount of food or beverages been added to the refrigerator?

Adding a large amount of food or beverages warms the refrigerator. It can take several hours for the refrigerator temperature to stabilize after adding a large quantity of warm items.

Are the controls set correctly for the surrounding conditions?

The preset settings should be correct for normal household usage.  Setting the controls to a colder setting could cause the refrigerator to run longer or more than needed.

Is the room temperature hotter than normal?

The motor will run longer under warm conditions. At normal room temperatures, your motor will run about 40% to 80% of the time. Under warmer conditions, expect it to run even more of the time. Do not install in a location where the temperature will fall below 55°F (13°C).



Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.



  • Was this article helpful?