Skip to main content
KitchenAid Product Help

Excessive Moisture on the Drawer

Possible Solutions

Did you preheat the drawer?

  • Preheat the drawer before each use.
  • Recommended minimum preheating times are 5 minutes for Lo, 10 minutes for Med, and 20 minutes for Hi.

NOTE: Condensation may form on inner surfaces. This is normal.

Is the MOIST-DRY setting correct?

  • Set the Moist-Dry slide to Dry to vent the moisture.

CLICK HERE for more information on setting the controls.


Still need help? Call or schedule service.

You may need assistance from a qualified technician. Call 1-800-422-1230 or click below to schedule an appointment.


  • Was this article helpful?