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Product Help | KitchenAid

Unable to Connect - Connected Appliances

Unable to Connect

Possible Solutions

Common Mistakes:

  • An old passphrase/password was used
  • Forgot to include: capitalization, special and/or numerical character
  • Incorrectly entered passphrase/password

How to check:

You can easily check to make sure you are using the correct password by following the steps below:

  1. Ensure mobile device is connected to your home router
  2. Access the network settings, on your mobile device
  3. "Unhide" or "Show" the passphrase/password

Once you have verified you are using the correct passphrase/password try re-connecting your Whirlpool appliance.  

NOTE: Accessing network settings and passphrase/passwords, on your mobile device, will vary by manufacture, so we recommend referring to your mobile device manufacturer's user guide for specific instructions. 


Need additional help?

If you need additional help with your connected appliances please contact us at 1-877-559-2603.​​​​


Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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