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Product Help | KitchenAid

Nothing Will Work - Gas Cooktop

Possible Solutions

NOTE: If the cooktop has a lockout feature the surface burners will not light during a power failure.  

Check the power to the cooktop

  • Plug the power cord into a grounded, three(3) prong, outlet with a dedicated circuit (120V receptacle for gas cooktops).
  • Check for tripped circuit breaker or a blown fuse. Reset the circuit breaker(s) or replace the fuse(s). If the problem continues, call an electrician.

Check the gas supply

  • If the cooktop was recently installed, turn one of the surface burners, for a moment, to release potential air from the gas line.  
  • Verify the main gas valve is ON.

open and closed position of a main gas valve

Is the Control or Cooktop Lock on?

The Cooktop Lock (on some models) helps to avoid unintended use of the surface burners. If a control knob is turned to Lite when the Cooktop Lock is on, you will hear clicking, and you may see the igniter sparking, but the burner will not light. Refer to your Owner's Manual for instructions on how to use this function.

 

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

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Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

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