Not Dispensing Espresso

Does the machine need to be cleaned?

Limescale build-up or a dirty/clogged brewing unit could prevent it from dispensing.  Perform a cleaning cycle. For detailed information, see the "Cleaning" section of this troubleshooting guide or the Owner's Manual. 

Check the portafilter

• Overtamped: Use a slightly firmer tamp, between 15-20 kg or 30-40 lb of force. When you tamp the ground coffee, you need to do it firmly and uniformly for the best results, creating a bed of coffee with an even density. This allows the water to flow evenly through the entire mass of pressed coffee to make the best taste. 
• Too Much Coffee: Ensure the correct filter basket and the proper espresso amount were selected. 
• Grind Size: The grind may be too fine.  Change the grind size to a coarser option. 

Is the machine in a cleaning cycle? 

If water is coming out of the steam wand, group head, or water spout, the machine might be in a descaling cycle.  The clean/descale button will be illuminated. Allow the machine to finish the cycle.  Both phases of the cycling cycle need to be completed before the machine can return to normal operation. '

For additional information on descaling, refer to the "Cleaning" section of this troubleshooting guide. 

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