Skip to main content
Product Help | KitchenAid

Beater Won't Turn or Stops - Stand Mixer

Possible Solutions

Does your stand mixer have a soft start feature?

Some mixers have a "soft start" feature.  The mixer may hesitate momentarily when turned on.  The speeds will then increase gradually to the selected speed. This is to prevent flour and other ingredients from flying out of the bowl.

Did something fall into the bowl while mixing?

This can happen if something hard fell into the bowl while mixing (e.g., a measuring spoon, the attachment hub cover or hard ingredients) Most likely a gear in the mixer motor has become stripped or damaged, which would require repair or replacement.

The motor turns on, but beaters do not turn.

If you hear motor sounds, and the beater does not turn, please Contact Us or visit our Service Locator.

Does the beater need to be adjusted?

  • If the beater is too high, it cannot reach and incorporate the ingredients.
  • If the beater is too low, it can hit the bottom of the bowl, and the white coating can chip off the bottom of your beater.
  • The clearance is adjusted at the factory, but can change over time, and can easily be raised or lowered.

NOTE:  The "Dime Test" works for stainless bowls only, not glass or ceramic. Due to the nature of glass manufacturing, the clearance will be slightly different, and adjustments should be made without the dime until satisfied with mixing performance. It may take somewhat longer for yeast dough ingredients to come together in a glass bowl.

Speed control does not change speeds, and beaters do not turn.

If your mixer has power and changing speeds with the speed control lever does not cause the beaters to turn,  please Contact Us or visit our Service Locator

Still need help? Contact us or schedule service.

Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.

Interested in purchasing an Extended Service Plan?

Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.

United States

 

 

 

 

Manuals & Service

1/2

Product Manuals & Literature

Use your model number to locate resources like product manuals and documents to help with installing, using and troubleshooting your appliances.

Schedule Service

Need to schedule a service call? Simply choose your preferred date and time, and we'll confirm your appointment promptly.

Customer Service

Have questions or need assistance? Our dedicated customer service team is ready to help! Contact us via phone or email, or live chat.


1-800-422-1230

  • Was this article helpful?