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Product Help | KitchenAid

Not Making Ice - Side by Side Refrigerator

Possible Solutions

Are the controls set correctly for the surrounding conditions? 

Temperature controls are preset at the factory to the "mid setting" which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

If the refrigerator is too warm ice production can be impacted. Try adjusting the controls to a colder setting to aid in ice production. 

If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature.

Is the ice maker turned on?

Check to make sure the ice maker is turned "on".  Below are a couple of common style ice makers, but for instructions for your specific refrigerator please reference the Owner's Manual.

Style 1 Style 2 Style 3 Style 4
  •  The On/Off switch is located on the bottom of the ice maker, which can be accessed by lifting and opening the ice maker door.

ice maker style 4.png

  • To turn the ice maker, "On" lower the wire shutoff arm.
  • To manually turn "Off" the ice maker, lift the wire shutoff arm.


  • To turn the ice maker "On", lift open the ice maker door and lower the wire shutoff arm.
  • To manually turn "Off" the ice maker, lift the wire shutoff arm.

    Ice Maker Style 3.png

  • The On/Off switch is located on the left wall of the freezer door, and can only be accessed when the ice storage bin has been removed.

Ice Maker Style 1.png

CLICK HERE to watch a video on How to Rest the Ice Maker.

Do you have the correct water pressure?

Hollow or small ice cubes, along with slow or no water dispensing is likely due to low water pressure. 

Connecting a refrigerator to a reverse-osmosis system could also lower the water pressure to the refrigerator, which will result in small ice cubes, low ice production or decrease amount of water being dispensed. 

CLICK HERE for more information on using a reverse-osmosis system.

CLICK HERE for more information on getting the correct water pressure. 

Is there a kink in the water supply line?

A kink in the water source line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

Is the correct saddle valve installed?

  • Having the incorrect saddle valve installed can lead to issues like low water pressure. 
  • A low volume of