Not Making Ice - Newly Installed - Freestanding Ice Maker
Possible Solutions
Is the drain hose kinked?
Check to make sure the drain hose is not kinked. A kinked hose can cause low ice production, no ice production, and can also cause no power or intermittent power to the ice maker. If the drain hose is twisted or kinked, straighten out the line and restore power to the ice maker. If the ice maker requires removal from a cabinet, check the drain hose and take extra precautions when sliding it back in, ensuring the drain line does not re-kink.
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Was the correct drain hose installed?
Verify the correct drain hose has been installed on the ice maker. We recommend only using the kink-resistant drain hose that is supplied with the product. A 10 ft. corrugated drain hose must be used when installing the optional drain pump accessory kit. If the correct drain hose is not used, it could cause low ice production, no ice production, and can also cause no power or intermittent power to the ice maker.
If you need to purchase an accessory or would like more information visit KitchenAid Order Accessories.
Is the drain hose too high or too long?
For models with a built-in pump, ensure the drain pipe does not exceed 9 feet above the pump outlet and no more than 30 feet from the pump location. If the drain hose exceeds the maximum recommended runs, it could cause low ice production, no ice production and can also cause no power or intermittent power to the ice maker.
Is the drain hose connected to a garbage disposer?
If the drain hose is connected to a garbage disposer, check to ensure the knockout plug has been removed. If the plug has not been removed, the water is unable to drain properly, which will cause the ice maker to have no power or intermittent power.
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Is the drain cap on correctly?
The drain cap needs to fit securely onto the water pan to produce optimal ice if the drain cap is loose, thin ice, or has no ice production.
To check the drain cap, unscrew it from the bottom of the water pan located inside the storage bin. Allow water to drain completely. Replace the drain cap. See the illustration below.
What is the room temperature?
The room temperature must be above 45°F (7°C). Otherwise, bin thermostat may sense cold room temperature and shut off even though the bin is not full of ice. Once the room temperature rises, restart the ice maker.
Still need help? Contact us or schedule service.
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Interested in purchasing an Extended Service Plan?
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United States
Canada
Still need help? Contact us or schedule service.
Please contact us or click below to make an appointment from our preferred list of service providers for service on your appliances.
United States
Canada
Interested in purchasing an Extended Service Plan?
Please click below to learn more on how you can save up to 25% on New Appliance Extended Service Plans within 30 days of your appliance purchase.